Your agreement with Fininvo for the ERP, HRMS, Payroll, Jobs, Recruit, Partner Program and mobile services.
July 2, 2026
August 1, 2026
6.0
This document is published by Fininvo, a trade name of Prashbi Global Services Pvt. Ltd., a company incorporated under the laws of India (CIN: U52100KA2020PTC133490), with its registered office at Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony, R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India. References to "Fininvo", "we", "us", or "our" in this document refer to Prashbi Global Services Pvt. Ltd..
These Terms of Service (the "Terms") consist of two parts. The General Terms below apply to your use of every Fininvo product and service. The Service-Specific Terms in Section 15 apply only to the particular product you use (ERP, HRMS, Payroll, Fininvo Jobs, Recruit, the Partner Program, or the Fininvo mobile apps).
Order of precedence. If the General Terms and any Service-Specific Terms conflict, the Service-Specific Terms prevail for that product. If you have signed a Master Services Agreement (MSA) or Order Form with us, that document prevails over both in case of conflict. The DPA prevails for data protection matters.
| Agreement | These Terms together with the Privacy Policy, DPA, SLA, Pricing & Billing Terms, Refund Policy, Acceptable Use Policy and any Order Form or MSA. |
| Authorized User | An individual you authorise to use the Services under your account, such as an employee, contractor or advisor, up to any user limits of your plan. |
| Customer Data | All data, content and materials, including personal data, that you or your Authorized Users submit to the Services. |
| Documentation | The user guides, help articles and technical documentation we make available for the Services. |
| Order Form | An ordering document or online checkout that specifies the Services, plan, fees and term. |
| Services | The Fininvo cloud products described in Section 4, the mobile apps, APIs and related support. |
| Subscription Term | The period for which you have purchased access to the Services, including renewals. |
By accessing or using any Fininvo service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent. If you do not agree, you must not access or use the services. You confirm that you have the authority to bind your organisation, and that your organisation is responsible for its Authorized Users' compliance with the Agreement.
Fininvo provides a cloud platform comprising the following products and services:
Cloud ERP: accounting, sales, purchasing, inventory, manufacturing, CRM, projects, tax and compliance.
Human resources: employee management, recruitment, onboarding, attendance, leave, performance and self-service.
Multi-country payroll processing, statutory compliance, payslips, bank files and final settlement.
A two-sided jobs marketplace for job seekers (web and mobile) to discover and apply to roles.
Employer recruitment console: job posting, applicant tracking and candidate sourcing.
Referral, reseller and implementation partnerships, governed additionally by the Partner Program Policy.
The Fininvo HR and Payroll employee app and the Fininvo Jobs Seeker app, distributed through public app stores.
Module availability depends on your plan. APIs are provided subject to documented rate limits and fair-use controls, which we apply to protect the platform for all customers. We may improve or modify features of the Services, provided we do not materially reduce the core functionality of your purchased plan during a paid Subscription Term.
The platform is a business product intended for organisations and professionals. It is not directed to individuals under 18 years of age. You are responsible for the accuracy of the information you provide at sign up.
An organisation account may have one or more administrators who can manage users, access and configuration. Administrators act on behalf of the organisation, and the organisation is responsible for their actions.
You are responsible for safeguarding credentials and for all activity under your account. Enable multi-factor authentication where available and notify us promptly of any suspected unauthorised access.
We may deactivate accounts that remain inactive for an extended period, or that never convert from a free trial, after reasonable notice to the email on file. Data in deactivated accounts may be deleted in line with our retention schedule.
Features labelled beta, preview or early access are provided for evaluation, may change or be withdrawn at any time, and are offered without warranty of any kind. Do not rely on a beta feature for production or compliance purposes.
Where a free trial is offered, the service is provided on an as-is basis without warranty. Unless you purchase a paid plan before the trial ends, data created during the trial may be permanently deleted. Export your data before the trial expires if you wish to keep it.
Your use of the platform is also governed by our Acceptable Use Policy. In summary, you agree not to:
Full commercial terms are set out in the Pricing & Billing Terms and the Refund & Cancellation Policy. In summary:
Monthly or annual subscriptions as shown on the pricing page, including any per-employee or usage-based components. Fees are exclusive of applicable taxes (including GST), which are charged additionally.
Subscriptions renew automatically unless cancelled before the renewal date. Indian recurring payments follow the RBI e-mandate framework with pre-debit notification.
Subscription fees are non-refundable except for failed or duplicate gateway transactions, or where Fininvo is in material breach. See the Refund Policy for detail.
We give at least 30 days advance notice of price increases. Your current paid term is honoured at the original rate.
Availability commitments, support targets and service remedies are described in the Service Level Agreement. Remedies for missed availability take the form of subscription extensions rather than monetary refunds, except where an MSA states otherwise.
You retain ownership of Customer Data. We do not sell your personal data, and we do not use Customer Data to train generalised AI or machine-learning models.
Our handling of personal data is described in the Privacy Policy and, where we act as your processor, the Data Processing Agreement. Our security programme is described on the Security page. Aggregated and anonymised usage analytics that do not identify you or any individual may be used to operate and improve the platform.
"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, pricing, security information, product roadmaps and business plans. Confidential Information does not include information that is or becomes public without breach, was lawfully known before disclosure, is independently developed without use of the other party's Confidential Information, or is rightfully received from a third party without duty of confidentiality.
OWNERSHIP & PROPRIETARY RIGHTS
The Fininvo platform, including all software, source code, algorithms, APIs, user interfaces, designs, logos and trademarks, is and remains the exclusive property of Prashbi Global Services Pvt. Ltd. (CIN: U52100KA2020PTC133490). Your subscription grants a limited, non-exclusive, non-transferable, revocable licence to use the platform for your internal business purposes during the subscription period.
Fininvo names and logos may not be used without written permission. Any feedback or suggestions you provide may be used by us without obligation or compensation. You may use our marks only as permitted in writing or under the Partner Program Policy.
You are solely responsible for content you upload or publish through the platform, including documents, job postings, profiles, reviews and messages. You represent that you have the rights to that content and that it does not infringe third-party rights or violate any law. We may remove content that violates these Terms or the Acceptable Use Policy, and may preserve and disclose content where required by law. Complaints about infringing content are handled under our IP & Copyright Complaints Policy.
The Services interoperate with third-party services, including payment gateways, single sign-on providers, messaging channels (such as WhatsApp), app stores, biometric devices and integrations you connect. Your use of a third-party service is governed by that provider's own terms and privacy policy, and requires you to have the necessary rights to connect it. We are not responsible for third-party services we do not control, and a third-party outage does not constitute our breach; where feasible we work to restore the integration. Sub-processors we engage on your behalf are governed by the DPA instead of this section.
The following terms apply in addition to the General Terms for the specific product named.
These products may generate tax, payroll, accounting and compliance outputs. Such outputs are provided as tools and do not constitute professional advice. You are responsible for verifying calculations and filings with qualified professionals. Statutory rates and rules are applied on a best-effort basis and may change without notice.
Participation in the referral, reseller or implementation programme is additionally governed by the Partner Program Policy, which covers commissions, branding use, confidentiality and termination.
IMPORTANT LEGAL NOTICE
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FININVO'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITY.
THE PLATFORM IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE OR THAT ANY CALCULATION OR OUTPUT IS ACCURATE OR COMPLIANT.
NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR WILFUL MISCONDUCT. THE CAP DOES NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR TO EITHER PARTY'S INDEMNIFICATION OBLIGATIONS FOR THIRD-PARTY IP CLAIMS.
Enterprise exception. Enterprise customers with a signed MSA may negotiate custom liability terms.
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, power or internet outages, large-scale cyberattacks, or the failure of third-party infrastructure providers. The affected party will notify the other within 48 hours and use reasonable efforts to mitigate. If the event continues for more than 60 consecutive days, either party may terminate the affected subscription on 30 days written notice, and prepaid fees for undelivered services are credited toward future use.
If the platform becomes, or in our opinion is likely to become, the subject of an infringement claim, we may at our option and expense: (a) procure the right for you to continue using it; (b) modify or replace it so it becomes non-infringing without materially reducing functionality; or (c) if neither is commercially reasonable, terminate the affected subscription and refund prepaid fees for the unused period. Our IP indemnity does not apply to claims arising from Customer Data, your combination of the platform with items we did not supply, modifications we did not make, use in breach of the Agreement, or continued use of a superseded version after we provided a non-infringing update. This section states your exclusive remedy for IP infringement claims.
Procedure and survival. The indemnified party must give prompt notice, allow the indemnifying party sole control of the defence and settlement (no settlement admitting fault without consent), and reasonably cooperate. Indemnification obligations survive termination for a period of two years.
Neither party may issue a press release about the relationship without the other's written consent. We may identify you by name and logo in customer lists on our website and in marketing materials in a factual manner; you may withdraw this permission at any time by emailing legal@fininvo.com, after which we will remove the use within 30 days from materials we control.
Cancel at any time as described in the Refund Policy. Your data remains available for export for 30 days after termination.
We may suspend or terminate for breach of these Terms, non-payment after a 30 day grace period, or unlawful activity. We may suspend immediately to protect the platform or other users, and will limit suspension to the scope and duration reasonably necessary.
Post-termination. After the 30 day export window, your data is permanently deleted from active systems and, in due course, from backups, as described in the DPA, except where law requires retention.
For any complaint about the service or content, contact our Grievance Officer at grievance@fininvo.com. In compliance with the Information Technology (Intermediary Guidelines) Rules and the DPDP framework, we acknowledge complaints within 48 hours and aim to resolve them within 30 days. Data protection grievances are handled as set out in the Privacy Policy, including escalation to the Data Protection Board of India.
Governing Law: Laws of India, without regard to conflict of law principles.
Arbitration: Disputes not resolved amicably within 30 days are referred to binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. Seat and venue: Bengaluru, India. Language: English.
Supervisory Jurisdiction: Subject to the arbitration agreement, the courts of Bengaluru, Karnataka, India have exclusive jurisdiction, including for interim relief.
EU/UK customers. You may pursue claims in your local courts where mandatory consumer or local law grants you that right or, by agreement, arbitration under ICC Rules with venue in London, UK.
These Terms, together with the Privacy Policy, DPA, SLA, Billing Terms, Acceptable Use Policy and any Order Form or MSA, are the entire agreement and supersede prior agreements.
If any provision is held invalid, it is modified to the minimum extent necessary and the remaining provisions continue in effect.
You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition or sale of assets, with notice to you.
We may modify these Terms. Material changes are notified at least 30 days in advance by email or in-product notice. Continued use after the effective date constitutes acceptance.
A failure to enforce a provision is not a waiver. Waivers are effective only in writing signed by an authorised representative.
Legal notices to us must be sent to legal@fininvo.com or by registered post to our registered office. Notices to you are sent to your account email.
The parties are independent contractors. Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship.
The English version of the Agreement controls. Headings are for convenience and do not affect interpretation.
Survival. Sections on Confidentiality, Intellectual Property, Limitation of Liability, Indemnification, Export Control, Governing Law and these General Provisions survive termination.
Legal Inquiries
legal@fininvo.comEnterprise Sales
enterprise@fininvo.comGrievance Officer
grievance@fininvo.comPhone
+91 9481306665Registered Office
Prashbi Global Services Pvt. Ltd.
Tholons Tower, 346 HIG, 17th Cross Rd, Dollars Colony,
R.M.V. 2nd Stage, Bengaluru, Karnataka 560094, India
CIN: U52100KA2020PTC133490