Pricing & Billing Terms

Fees for each plan and product are shown on the pricing page or in your Order Form. By subscribing, you agree to pay the fees for the plan and billing cycle you select. These Billing Terms supplement the Terms of Service and the Refund & Cancellation Policy. A plan may include limits (users, employees, modules, storage or API usage); use beyond a limit requires an upgrade or is billed as described below.

Some plans (notably HRMS and Payroll) are priced as a base fee plus a per-employee charge. For those plans:

• Counting. The billable employee count is the number of active (non-offboarded) employee records in your tenant for the product, measured on the billing date for the cycle. Offboarded and archived employees are not counted.
• Adding employees mid-cycle. You may add employees at any time. Additions are either billed pro rata from the date of addition or reflected as an increased count at the next cycle, as shown at checkout for your plan.
• Reducing employees. Reductions take effect at the next billing cycle. We do not issue credits for reductions during a paid cycle.
• True-up. If your actual usage exceeds the count you have paid for, we may invoice the difference for the current cycle (a true-up) or require an upgrade before further additions.
• Rate protection. The per-employee rate applicable to your plan is fixed for your current paid term and changes only with the notice in Section 5.

Fees are exclusive of taxes. Applicable indirect taxes, including Goods and Services Tax (GST) in India and equivalent taxes elsewhere, are added to your invoice and payable by you. Where you are required by law to withhold tax, you may withhold only as supported by valid documentation, and you will provide withholding certificates on request. Provide accurate tax registration details (such as GSTIN) to ensure correct invoicing; corrections to a filed GST invoice may only be possible within the statutory window.

Indian customers are billed in Indian Rupees (INR). Customers in other regions may be billed in the currency shown at checkout or in their Order Form. The currency and rate snapshot applicable to a subscription is fixed at purchase for the paid term. Currency conversion by your bank or card issuer, where applicable, is outside our control.

We give at least 30 days advance notice of price increases by email or in-product notice. A price change never affects the term you have already paid for; it applies from your next renewal. If you do not accept a price change, cancel before the renewal date.

Where a free trial is offered, you may use the service for the trial period without charge. The service during a trial is provided on an as-is basis. Unless you purchase a paid plan before the trial ends, your access ends and data created during the trial may be permanently deleted. If you provided a payment method for the trial, you authorise us to charge the applicable fee when the trial converts, unless you cancel first. We send a reminder before a paid conversion.

Adding users, employees or modules mid-cycle is billed on a prorated basis from the date of the change, as shown before you confirm.

If we retire or restructure a plan you are subscribed to, we either continue your existing plan at its existing rate (a grandfathered plan) or migrate you to the nearest current plan with at least 30 days notice. A grandfathered rate remains in effect while your subscription renews without interruption; it may end if you cancel, materially change plans, or after a period we state in the migration notice. The rate snapshot recorded at your purchase governs in case of doubt.

If a payment fails, we retry the charge on a reasonable schedule and notify you each time. To avoid disruption, keep your payment method current. If payment remains outstanding after a grace period (typically 30 days), we may suspend or downgrade your account; reactivation occurs once outstanding fees are paid. Suspension does not extend your billing period. Refunds for failed or duplicate gateway transactions are handled as described in the Refund Policy.

For invoiced (non-card) enterprise accounts, amounts not paid by the due date may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower, from the due date until paid. We may also make continued service conditional on payment of overdue undisputed amounts. You are responsible for reasonable costs of collection of undisputed overdue amounts.

We issue an invoice for each charge, available in your account billing area. Invoices reflect the fees, applicable taxes and the billing period. Review invoices promptly: raise any billing query or good-faith dispute in writing to billing@fininvo.com within 15 days of the invoice date, with the invoice number and the reason. We investigate and respond within 10 business days; undisputed portions remain payable on time. Amounts not disputed within the window are deemed accepted, except where law provides otherwise.