Service Management SoftwareDeliver Exceptional Customer Service
Manage service contracts, AMCs, warranties, and field service operations from one platform. Track SLAs, dispatch technicians, and bill for services — all integrated with your ERP.
8 Core Capabilities
End-to-End After-Sales Service
From service contract to field dispatch to billing — manage the complete service lifecycle
Service Contracts
Create and manage service contracts with defined scope, coverage terms, and renewal schedules. Track contract value, billing milestones, and auto-generate renewal reminders before expiry.
AMC Tracking
Manage Annual Maintenance Contracts with scheduled visits, coverage details, and billing cycles. Track AMC utilization, remaining visits, and parts consumption against contract terms.
Service Calls
Log and track service calls from customer request to resolution. Assign technicians, schedule visits, and track response and resolution times. Escalation rules ensure SLA compliance.
Warranty Management
Track product warranties by serial number with coverage start and end dates. Validate warranty claims automatically at service call creation. Manage extended warranty sales and renewals.
Spare Parts
Manage spare parts inventory with demand forecasting based on service history. Track parts consumption per service call, customer, and product. Automatic reorder when stock falls below minimum levels.
Field Service
Dispatch technicians to customer sites with optimized routing. Mobile-enabled service reports with photos, signatures, and parts used. Real-time status updates from field to back office.
SLA Management
Define service level agreements with response and resolution time targets. Real-time SLA tracking with escalation triggers for approaching and breached SLAs. SLA compliance dashboards and reports.
Service Billing
Generate service invoices from completed service calls with labor, parts, and travel charges. Contract-based billing with recurring invoice generation. Track billable vs warranty service revenue.
Contract & Warranty Management
Manage the full lifecycle of service contracts and warranties. Fininvo tracks coverage terms, expiry dates, and entitlements so your service team knows exactly what is covered before dispatching a technician. Auto-renewals and reminders ensure no contract lapses unnoticed.
Field Service Operations
Dispatch the right technician to the right location with the right parts. Fininvo provides mobile-enabled field service with real-time status updates, digital service reports, and customer signatures. Parts consumption is tracked live against inventory.
Service Analytics & SLA Tracking
Measure and improve your service performance. Fininvo tracks every SLA metric — response time, resolution time, first-time fix rate, and customer satisfaction. Identify bottlenecks, high-cost products, and top-performing technicians with actionable dashboards.
Works Great With
Related Features
Sales & CRM
Lead management, opportunities, and customer relationships
Learn moreInvoicing & Billing
GST invoices, e-invoicing, and recurring billing
Learn moreInventory Management
Multi-warehouse, serial tracking, and stock control
Learn moreQuality Management
Inspections, NCR, CAPA, and audit management
Learn moreFAQ
Frequently Asked Questions
Yes. Fininvo distinguishes between warranty service (covered by product warranty), AMC service (covered by annual maintenance contract), and chargeable service (out of warranty/AMC). When a service call is logged, the system automatically checks warranty and contract status to determine coverage.
Ready to Transform Your Service Operations?
Join businesses that have improved SLA compliance and customer satisfaction with Fininvo service management. Start your free trial today.
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